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How to Manage Receipt

This guide explains how to create, edit, delete, and finalize Receipt in CRM.

A receipt is used to record payment received from customers and is the final step in the financial transaction process.

? Where to Access CRM

Where to Access This Function

On the Receipts page, you will see:

No.	Function	Description
1	Cash Sales	Create invoice and receipt together
2	Add New	Manually create receipt and select invoice
2	Edit	Modify existing receipt
3	Delete	Remove receipt permanently
4	Details	View full information of receipt
5	Cancel	Cancel receipt The details of the receipt is not deleted from the database
6	Finalize	Confirm and lock the document
7	Download	Download receipt in PDF / Excel / Words

Use the screenshot below to locate these buttons.

Ways to Create Invoices

There are 3 methods:

Method	Description
Generate from Invoice	Recommended method with auto-filled data
Create receipt and link invoice	Manually create receipt and select invoice
Create Cash Sales	Create invoice and receipt at the same time

Method 1: Generate from Invoice

Go to Order Invoices > View List
Locate invoice that need receipt
Click Generate Receipt
Review the details
Click Save

Use the screenshot below to locate Generate Receipt from Invoices module

Method 2: Create Receipt and Link Invoice

Go to Receipts > Add New
Fill in the details
Select invoice
Click Save

Use the screenshot below to locate the button

Method 3: Cash Sales (Invoice + Receipt Together)

Go to Receipts > View List
Click Cash Sales
Fill in the required information
Click Save

Fields to Fill

1. Order Information

No.	Field	Description
1	Reference Number *	Auto-generated (e.g., DO/2026/5). It is recommended not to modify it, as any changes may disrupt the running number sequence.
2	Order Acceptance Ref No	Optional. Select existing order acceptance
3	Date Issued *	Order date
4	Date Due	Due to pay
5	Salesperson *	Staff in charge
6	Location *	Company location if applicable
7	Currency *	Default MYR
8	Exchange Rate *	Default 1

2. Customer Information

No.	Field	Description
1	Bill To *	Select account
2	Add New Contact	Add new customer if needed

3. Order Details

Field	Description
Subject *	Invoice title
Discount	Tick if discount is in percentage
Tax Inclusive	Tick if price includes tax

4. Items / Products

Field	Description
Qty	Quantity of item
Unit	Unit of measurement (e.g. pax)
Custom Product	“Custom Product” as the default selection. To use an existing product, manually add it in Pricebook Management under the Pricebook section.
Code	Item code
Name	Item name. Auto generated if select pricebook
Description	Additional item details
Unit Price	Price per unit
Discount	Discount can be entered as an amount or a percentage. The percentage field is editable only when the “Discount in Percentage” checkbox is selected.
Tax	Applicable tax
Amount	Auto-calculated
Add Item	User can add more than 1 item

5. Summary Calculation

Field	Description
Amount Excl Tax	Total before tax
Discount	Total discount
Tax	Total tax
Amount Incl Tax	Final total amount

6. Optional – Auto Create Delivery Order

Field	Description
Automatically create Delivery Order	Tick to auto-create DO

⚠️ DO will only be created if:

Invoice is NOT generated from DO or Order Acceptance

7. Payment Section

Fill in payment details:

Field	Description
Bank	Select company bank account. Bank options can be added from Global Configuration. Please refer How to Manage Company Bank Account
Payment Status	Choose either to create invoice only or to create both invoice and receipt
Payment Amount	Enter amount received
Payment Method	Cash, bank transfer, etc.
Payment Ref Number	Reference (e.g., transaction ID)

8. Terms and Remarks

Field	Description
Terms	Conditions for the invoices (visible to customer)
Remarks	Payment or additional notes (visible to customer)

9. Internal Notes

Field	Description
Internal Notes	For internal use only (not visible to customer)

How to Edit

Go to Receipts > View List
Click Edit next to the receipt
Update details if needed
Click Save

Delete Receipt

Go to Receipts > View List
Click Delete next to the receipt
Confirm deletion

Cancel Receipt

Go to Receipts > View List
Click Cancel next to the receipt

Finalize Invoice

Go to Receipt > View List
Click Finalize next to the receipt
Confirm action

✅ Once finalized:

Cannot be edited / deleted / cancelled

Best Practices

Use Generate Receipts from Invoices module
Always verify item details and pricing
Finalize only when receis confirmed
Link documents properly for better tracking